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Privacy Policy for ELA IELTS

Effective Date: September 8, 2026

Welcome to ELA IELTS. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website elaielts.

Please read this policy carefully. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

We are ELA IELTS, operating through our website elaielts.org. If you have any questions or concerns about this policy or how we handle your data, you can reach us through the following contact channels:

2. Information We Collect

We only collect what we need to help you with your requests, process registrations, or provide information you ask for, personalising it to your interests. The types of information we may collect include:

  • Personal Details: Your name, date of birth, gender, and contact details (such as email address, phone number, and postal address) when you register or communicate with us.

  • Identification Details: Identification document information or records required for verification purposes.

  • Communications & Enquiries: Details of any inquiries, messages, or feedback you send us via email, WhatsApp, phone calls, or website forms.

  • Technical and Usage Data: Information regarding your interaction with our website, collected through cookies and analytics tools (such as IP addresses, browser types, and pages visited).

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To administer your registration, handle enquiries, and provide the educational services or information you requested.

  • Communication: To respond to your questions, provide support, and communicate with you via email, phone, or WhatsApp (9876701868).

  • Personalisation & Improvement: To tailor our content and services to your interests and improve our website experience.

  • Security & Compliance: To protect our website, prevent fraudulent activity, maintain data security, and comply with applicable legal obligations.

4. How We Protect Your Information

We are committed to keeping your personal data secure. We implement appropriate technical, organizational, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We will not hang on to your information longer than necessary. If we no longer need your information and you do not want us to keep it, we will securely delete or anonymize it, subject to any legal or record-keeping requirements.

6. Sharing Your Information

We treat your personal data with strict confidentiality. We do not sell, trade, or rent your personal information to third parties. Your information is only shared when strictly necessary to operate our services, comply with the law, or protect our legal rights, always under appropriate security safeguards.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can choose to set your browser to refuse cookies, though some parts of our website may not function properly as a result.

8. Your Rights and Choices

We want you to understand everything we do with your information, and we believe in transparency with no surprises—you decide what and how you hear from us. You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Opt out of marketing communications at any time.

  • Request the deletion of your personal data where applicable.

Here are the do's and don'ts for using the ELA IELTS website and services, based on our guidelines:

Do's

  • Do enjoy the site and use it for general information purposes.

  • Do comply with these website terms and any additional terms for specific features.

  • Do use the site and its content strictly for personal, non-commercial purposes.

  • Do ensure that you are 16 or older to use the site, or have parental/guardian permission if you are younger.

  • Do keep your user profile details and password safe and secure, and contact us immediately via WhatsApp or phone at 9876701868 if you believe your account has been compromised.

  • Do ensure any content you post or submit is relevant, accurate, your genuine opinion, and complies with the law.

  • Do let us know via email at elaielts2015@gmail.com if you spot an issue, outdated information, or a broken part of the site.

Don'ts

  • Do not remove, change, or modify the site or its content unless posting authorized user-generated content.

  • Do not attempt to gain unauthorized access to the site, interfere with the security or hosting servers, or introduce viruses, spam, or destructive code.

  • Do not "scrape," store site content on external servers, or create electronic databases by downloading and storing bulk site content.

  • Do not use the site in any way that could damage our reputation or upset or harm others.

  • Do not post, transmit, or link to any illegal, threatening, abusive, defamatory, obscene, or otherwise objectionable content.

  • Do not impersonate anyone else or misrepresent your relationship with any person or organization.

Here are the details regarding our cookie policy:

What Are Cookies

  • Cookies are small data files sent from a website and stored in a user's web browser.

  • We use cookies to personalise content and ads, provide social media features, and analyse our website traffic.

  • We also share information about your use of our site with our social media, advertising, and analytics partners.

Types of Cookies We Use

  • Strictly Necessary Cookies: These cookies are required for the website to function properly and cannot be switched off. They are typically set in response to your actions, such as logging in, filling out forms, or setting privacy preferences. While you can set your browser to block them, parts of the site will not work without them. These cookies do not store personally identifiable information.

  • Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site. They show which pages are popular and how visitors navigate the site, with all collected information being aggregated and anonymous.

  • Functional Cookies: These enable enhanced functionality and personalisation on the website. They may be set by us or third-party providers whose services we use, and disabling them may cause some or all of these services to malfunction.

  • Targeting Cookies: Set by advertising partners, these cookies build a profile of your interests to show you relevant adverts on other sites. They use unique identifiers for your browser and device rather than direct personal information.

  • Social Media Cookies: Associated with social media services (such as LinkedIn and Facebook) integrated into our site, these track your browsing across other platforms to build an interest profile, which may affect content and messages you see elsewhere.

Managing and Disabling Cookies

  • If you wish to disable cookies, you can do so by adjusting the privacy and security settings of your preferred web browser.

  • If you prefer that your non-personal information is not shared with partners using tracking technologies for targeted display advertising, you can visit Network Advertising Initiative Opt-Out.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted directly on our website (elaielts.org), and your continued use of the site constitutes your acceptance of the revised policy.